Return Policy
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Our Commitment
At Dynvybrightir, we want you to be completely satisfied with your custom fabric tote bag purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.
Return Window
You may return non-customized tote bags within 30 days of delivery for a full refund or exchange. Items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Free from any damage, stains, or alterations
Custom Orders
Due to the personalized nature of custom tote bags, we have specific policies for customized items:
- Custom orders with monograms or personalized designs cannot be returned unless defective
- If there is an error in your customization due to our mistake, we will remake the item at no charge
- Please double-check all customization details before submitting your order
Defective Items
If you receive a defective tote bag, please contact us within 7 days of delivery. We will:
- Replace the defective item at no additional cost
- Cover return shipping for defective products
- Provide a full refund if replacement is not available
How to Return
To initiate a return:
- Contact our customer service team via email or phone
- Provide your order number and reason for return
- Receive a return authorization and shipping instructions
- Ship the item back using a trackable shipping method
Refund Processing
Once we receive your returned item:
- We will inspect the item within 2 business days
- Approved refunds will be processed to your original payment method
- Refunds typically appear within 5-10 business days depending on your bank
Exchanges
We are happy to exchange your tote bag for a different size or color. Exchanges are subject to availability. If the replacement item has a different price, we will charge or refund the difference accordingly.
Return Shipping
For non-defective returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Contact Us
For questions about returns or to initiate a return, please contact us:
Dynvybrightir
10532 Trask Ave, Garden Grove, CA 92843, United States
Phone: +1 888 510 9081
Email: helpdesk@dynvybrightir.world